Privacy Policy - SUNsellers

Last updated: 14 July 2026

ABOUT THIS PRIVACY POLICY

SUNsellers is operated by SUNsellers Sales and Lead Generation Academy, referred to in this Privacy Policy as “SUNsellers”, “we”, “us” or “our”.

We respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, hold, use and disclose personal information when you:

• visit our website or landing pages;

• complete a scorecard, survey, enquiry form or application;

• book a call or meeting with us;

• attend one of our programs, events, workshops or training sessions;

• purchase or use our coaching, consulting or training services;

• communicate with us by phone, email, SMS, social media or another platform;

• apply to work with us; or

• otherwise interact with SUNsellers.

Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

WHAT IS PERSONAL INFORMATION?

Personal information is information or an opinion about an identified individual, or an individual who can reasonably be identified.

This may include your name, contact details, employment details, business information, payment information, recordings and information about how you interact with our services.

INFORMATION WE MAY COLLECT

The personal information we collect depends on how you interact with us.

Contact information

We may collect your:

• name;

• email address;

• phone number;

• business address;

• residential state or location;

• social media details; and

• preferred communication method.

Business and professional information

We may collect information about:

• your business name and role;

• your industry and service area;

• your team size;

• your business revenue;

• your sales, marketing and operational performance;

• your advertising activity;

• your goals, challenges and business plans;

• your employment history and experience; and

• the systems and software used by your business.

Program and service information

When you join a SUNsellers program or use our services, we may collect:

• application answers;

• assessment and scorecard results;

• attendance records;

• training progress;

• assignments and submitted work;

• call notes;

• coaching feedback;

• sales scripts and call recordings;

• business reports, financial figures and performance data;

• questions and support requests; and

• information shared during coaching sessions, workshops or events.

Payment and transaction information

We may collect:

• billing details;

• invoices and payment history;

• details about products or services purchased;

• refund or dispute information; and

• limited payment information provided by our payment processor.

Full credit card details are generally collected and stored by our payment processing provider, rather than directly by SUNsellers.

Recordings and media

We may collect your:

• image;

• voice;

• video;

• meeting recordings;

• phone call recordings;

• webinar participation;

• event photographs; and

• written or recorded feedback.

We will notify you where a call, meeting, workshop or training session is being recorded when required.

We will obtain appropriate permission before using an identifiable testimonial, case study, photograph or recording in public marketing materials.

Website and technical information

When you use our website, forms or online platforms, we may collect:

• your IP address;

• browser and device type;

• approximate location;

• pages viewed;

• links clicked;

• form activity;

• referral source;

• advertising interactions;

• login and account activity;

• cookie identifiers; and

• information about how you use our website and services.

Recruitment information

When you apply for a role or contractor position, we may collect:

• your resume;

• employment history;

• qualifications;

• references;

• work rights;

• interview notes; and

• other information relevant to your application.

Sensitive information

We do not usually need to collect sensitive information.

Where sensitive information is required, we will collect it with your consent or where otherwise permitted by law.

HOW WE COLLECT INFORMATION

We may collect personal information directly from you when you:

• complete a website form, scorecard, survey or application;

• book a meeting;

• speak with our team;

• attend a program, call, webinar or event;

• send us an email, message or support request;

• enter into an agreement with us;

• purchase a service;

• provide feedback or a testimonial; or

• apply for a position.

We may also receive information from:

• referral partners;

• business partners;

• advertising platforms;

• social media platforms;

• contractors and service providers;

• publicly available business sources;

• your employer or business partner;

• event organisers; and

• other people authorised by you.

If someone provides us with personal information about another person, they must have permission to provide that information.

WHY WE COLLECT AND USE PERSONAL INFORMATION

We may collect, hold and use personal information to:

• respond to enquiries;

• assess applications for our programs;

• determine whether our services are suitable for you;

• provide coaching, consulting, training and support;

• manage your participation in a program or event;

• prepare recommendations, reports and training materials;

• review sales, marketing and business performance;

• operate scorecards, assessments and planning tools;

• process payments and issue invoices;

• manage contracts and customer accounts;

• communicate service updates;

• schedule calls, meetings and events;

• improve our programs, website and customer experience;

• train and manage our team;

• measure advertising and marketing performance;

• send marketing communications where permitted;

• prevent fraud, misuse and security incidents;

• maintain business and financial records;

• respond to complaints and disputes;

• enforce our agreements and protect our legal rights; and

• comply with legal and regulatory requirements.

We may use de-identified or aggregated information for reporting, analysis, training and business planning where the information no longer identifies you.

ARTIFICIAL INTELLIGENCE AND AUTOMATED TOOLS

We may use software containing artificial intelligence or automated features to assist with:

• transcribing calls and meetings;

• summarising conversations;

• preparing meeting notes;

• analysing scorecards and survey results;

• reviewing sales calls;

• organising customer information;

• preparing reports;

• improving training materials; and

• supporting our internal operations.

These tools assist our team. We do not rely solely on automated decisions where a decision could have a significant effect on you.

We take reasonable steps to limit the personal and confidential information provided to these tools and to select service providers with appropriate privacy and security controls.

COOKIES AND TRACKING TECHNOLOGIES

Our website and landing pages may use cookies, pixels, tags and similar technologies.

These technologies help us:

• operate our website;

• remember preferences;

• understand website activity;

• measure conversions;

• identify where enquiries came from;

• improve advertising performance;

• show relevant advertising; and

• protect our website from fraud or misuse.

Third-party services, including advertising and analytics providers, may also place cookies or tracking technologies on your device.

You can adjust your browser settings to reject or delete cookies. Some website features may not work correctly if cookies are disabled.

DIRECT MARKETING

Where you have provided consent, or where otherwise permitted by law, we may contact you about:

• SUNsellers programs;

• training and events;

• business resources;

• consulting services;

• special offers;

• program updates; and

• other services that may be relevant to you.

Marketing communications may be sent by email, SMS, phone, social media or another communication platform.

You can unsubscribe at any time by:

• clicking the unsubscribe link in an email;

• replying STOP to an SMS where that option is provided;

• asking our team not to contact you; or

• contacting us using the details at the end of this policy.

Unsubscribing from marketing will not prevent us from sending necessary service, payment, account or contractual communications.

We do not send marketing communications after consent has been withdrawn unless permitted or required by law.

WHEN WE MAY DISCLOSE INFORMATION

We may disclose personal information to:

• our employees, coaches and contractors;

• customer support and administration providers;

• website hosting providers;

• CRM and communication platform providers;

• email and SMS providers;

• cloud storage providers;

• video conferencing and recording providers;

• transcription and artificial intelligence providers;

• advertising and analytics platforms;

• payment processors and financial institutions;

• accountants, lawyers and professional advisers;

• event venues and event service providers;

• referral partners where you have authorised the referral;

• regulators, courts and government authorities;

• debt recovery and dispute resolution providers;

• prospective purchasers or advisers involved in a sale or restructure of our business; and

• any other person where you have provided consent or where disclosure is required or permitted by law.

We do not sell or rent personal information to unrelated third parties.

OVERSEAS DISCLOSURE

Some of our service providers, software platforms, contractors or data storage systems may be located outside Australia.

Your personal information may be stored, processed or accessed in countries including:

• Australia;

• the United States;

• the Philippines; and

The privacy and data protection laws in these countries may differ from Australian laws.

Where required, we take reasonable steps to ensure overseas recipients handle personal information consistently with applicable Australian privacy requirements.

DATA SECURITY

We take reasonable steps to protect personal information from:

• misuse;

• interference;

• loss;

• unauthorised access;

• unauthorised modification; and

• unauthorised disclosure.

Our security measures may include:

• access controls;

• password protection;

• multi-factor authentication;

• restricted staff permissions;

• secure cloud systems;

• staff and contractor confidentiality obligations;

• data backups;

• security monitoring; and

• reviewing the privacy and security practices of key service providers.

No online system, communication method or data storage system is completely secure. We cannot guarantee absolute security.

If we become aware of a data breach, we will investigate it and take appropriate action. Where required, we will notify affected individuals and the Office of the Australian Information Commissioner.

HOW LONG WE KEEP INFORMATION

We keep personal information for as long as reasonably required to:

• provide our services;

• maintain customer and business records;

• meet tax, accounting and legal obligations;

• manage disputes;

• enforce agreements; and

• protect our legitimate business interests.

When personal information is no longer required, we will take reasonable steps to delete, destroy or de-identify it, unless we are required to retain it.

Recordings and training materials may be kept for longer where they form part of program records, internal training resources or agreed educational content.

ACCESSING OR CORRECTING YOUR INFORMATION

You may ask us to:

• provide access to personal information we hold about you; or

• correct information that is inaccurate, incomplete, outdated or misleading.

To make a request, contact our Privacy Officer using the details below.

We may need to verify your identity before processing your request.

In some circumstances, we may refuse access or correction where permitted by law. If this happens, we will explain the reason unless we are legally prevented from doing so.

We do not usually charge a fee for making a request. We may charge reasonable administrative costs where permitted by law and where substantial work is required.

PRIVACY COMPLAINTS

You may contact us if you believe we have mishandled your personal information or failed to comply with this Privacy Policy.

Please provide:

• your name and contact details;

• a description of your concern;

• relevant dates and communications; and

• the outcome you are seeking.

We will review your complaint and aim to respond within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

THIRD-PARTY WEBSITES AND PLATFORMS

Our website and communications may contain links to third-party websites, social media platforms, payment providers or other services.

Those services have their own privacy policies and practices. SUNsellers is not responsible for how unrelated third parties collect, use or protect personal information.

You should review their privacy policies before providing personal information.

CHILDREN’S PRIVACY

Our services are intended for business owners, employees, contractors and other adults.

We do not knowingly collect personal information from children under 18 unless a parent or legal guardian has provided consent or the collection is otherwise permitted by law.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy when our services, systems, providers or legal obligations change.

The latest version will be published on our website with the updated effective date.

Your continued use of our services after an update means the revised Privacy Policy will apply to future interactions.

For privacy questions, access requests, corrections or complaints, contact:

Privacy Officer
SUNsellers
Legal entity: SUNsellers Sales and Lead Generation Academy
Email: contact@sunsellers.com.au
Website: sunsellers.com.au